Writing Formal and Informal Letters. Part 1. Домбровская И.В - 37 стр.

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Useful language:
I am writing
    - to complain about...
    - to express my concern about the fact that...
    - to express my annoyance at...
I must insist that you ...
I must urge you to ...

Thanking
Useful language:
Thank you (once) again for all your help/your kind cooperation.
Thanking you in advance for your assistance/ cooperation in this matter.
I would like to thank you for the help you gave us when our car broke down.
Thank you for making our holiday in York such an enjoyable experience.
 Confirming details
 Useful language:
I am writing to confirm my telephone order of this morning. I would like to order
(one copy of Butterflies of Brazil) and I enclose my credit card details.
I would like to confirm my booking of (one double room) for (three) nights, arriv-
ing on (Thursday 15th July), and leaving on (Sunday 18th).
Endings
It is usual to end letters which expect a reply with a sentence on a separate line.
The most common ending is:
I look forward to hearing from you.
I hope you will give this matter your immediate attention.

See Appendix for more expressions useful for writing different types of letters.
 Although it’s important to know how to set out the address for real-life
letter writing, you do not need to include address in exam tasks.
Exercise 1
The sentences in the following letter are in the wrong order. Put them in the
correct order (1-10) and decide where the letter should be divided into para-
graphs.
Dear Ms Atkinson,
A. Besides having a sound academic knowledge of these languages, I worked for
   three months as an au-pair in Grenoble when I left school.
B. With regard to my availability for work, my first year exams will have finished
   by the end of June.
C. Finally, as I will be in Manchester for the week 27 th April-1st May it would be
   convenient for me to attend an interview during this time.
D. As regards my ability to speak Italian, I have had an Italian pen-friend since I
   was fourteen and have spent two summers with her and her family in Milan.