# Writing Formal and Informal Letters. Part 1. Домбровская И.В - 39 стр.

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37
A. in addition B. besides C. what is more D. on the other hnd
2. Thirdly, your brochure stated that El Rossinyol was a pleasant, ten-minute
stroll from a fine, sandy beach. However, we found that it was over half an hours
walk
A. although B. therefore C. whereas D. but
3. Finally, whereas the brochure said that evenings are fairly quiet at El Rossin-
yol’’ there was, in fact, an incredibly noisy disco opposite the apartments.
A. however B. although C. while D. in spite of the fact that
4. The standard of service was appalling and your brochure gave a misleading de-
scription of the facilities. Therefore, I feel that we are entitled to a full refund of
the cost of the holiday.
A. for this reason B. for this C. consequently D. furthermore
5.
Besides
having a sound academic knowledge of these languages, I worked for
three months as an au-pair in Grenoble when I left school.
A. as well as B. despite C. as D. in addition to
6 my first year exams will have finished by the end of June. Therefore, I would
be free to work for your organisations from the beginning of July
A. however B. as C. consequently D. since
TYPES OF FORMAL LETTERS
Letters of complaint
A letter of complaint is written when one wants to protest about a specific prob-
lem. It must be written in formal language with a dignified tone. The first sen-
tence expresses the reason why the writer is complaining. The language used
depends upon whether you want to complain in a mild or strong way.
e.g. MILD - I am writing to complain about a cooker I bought from your store
last May.
STRONG I was appalled at the inferior quality of the cooker which was
sold to me at your store last May.
We use linking words to give reason(s) for a complaint. e.g. Even though I have
only used the cooker a few times, the grill has broken.
Letters of complaint conclude with a suggestion or request
which can be mild or strong.
Salutation
Paragraph 1
reasons for
writing
Paragraphs 2,3
complaint with
justification
Final paragraph
closing remarks
                                                   37

A. in addition            B. besides                      C. what is more D. on the other hnd
2. Thirdly, your brochure stated that ‘ El Rossinyol’ was ‘a pleasant, ten-minute
stroll from a fine, sandy beach’. However, we found that it was over half an hour’s
walk…
A. although                    B. therefore                     C. whereas                    D. but

3. Finally, whereas the brochure said that ‘evenings are fairly quiet at ‘ El Rossin-
yol’’ there was, in fact, an incredibly noisy disco opposite the apartments.
A. however            B. although               C. while                D. in spite of the fact that
4. The standard of service was appalling and your brochure gave a misleading de-
scription of the facilities. Therefore, I feel that we are entitled to a full refund of
the cost of the holiday.
A. for this reason             B. for this                 C. consequently            D. furthermore
5. Besides having a sound academic knowledge of these languages, I worked for
three months as an au-pair in Grenoble when I left school.
A. as well as                  B. despite                   C. as                 D. in addition to
6… my first year exams will have finished by the end of June. Therefore, I would
be free to work for your organisations from the beginning of July…
A. however                     B. as                        C. consequently             D. since

TYPES OF FORMAL LETTERS
Letters of complaint
Salutation      Paragraph 1           Paragraphs 2,3 –             Final paragraph         NAME
reasons for           complaint with               closing remarks
writing               justification

• A letter of complaint is written when one wants to protest about a specific prob-
lem. It must be written in formal language with a dignified tone. The first sen-
tence expresses the reason why the writer is complaining. The language used
depends upon whether you want to complain in a mild or strong way.
e.g. MILD - I am writing to complain about a cooker I bought from your store
last May.
STRONG I was appalled at the inferior quality of the cooker which was
sold to me at your store last May.
We use linking words to give reason(s) for a complaint. e.g. Even though I have
only used the cooker a few times,       the grill has broken.
Letters of complaint conclude with a suggestion or request
which can be mild or strong.