Writing Formal and Informal Letters. Part 1. Домбровская И.В - 40 стр.

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e.g. MILD I look forward to your reply on the matter.
STRONG I insist that you refund my money at once.
Exercise 4
Read the letter of complaint and number the paragraphs in the right order.
Then find the topic of each paragraph. Is it a mild or strong complaint? Jus-
tify your answer. Add salutation and name.
A I hope that this matter will receive your prompt attention and that my TV
set will be replaced within the week.
B I am writing to you regarding the faulty TV set which I bought from your
store last week.
C Furthermore, I was told that the TV was guaranteed for 2 years. Although I
have asked you repeatedly to replace the TV, I have not yet received a re-
ply from you.
D When I bought the TV the shop assistant assured me that it had Teletext
and stereo sound. However, when I turned it on, the sound was awful and
the picture was blurry.
Exercise 5
A Sample task
Read the following information and write a letter of complaint to the Manager
of the Multiplex Cinema Centre, explaining why you are not satisfied and say-
ing what you think they should do.
THE MULTIPLEX CINEMA CENTRE
FIVE BIG SCREENS
Seats: ₤3.00
Free parking Seats: None at
All programmes start at 20.00 ₤3. Ours cost ₤10!
NOW SHOWING: 20 mins’ walk
Goldeneye away
Dr Zhivago Nearest car park
Waterworld costs ₤10
Babe Ad is not true –
Midnight Runner want money back
B Read this sample answer. Choose the best option from the words in
italics.
Dear Sir/Manager
I am writing to complain about/This is about your advertisement for the Multi-
plex Cinema, which is misleading in a number of ways.
Firstly, you state in the advertisement/your advert that seats cost £3.00. But you
know/However, when I went to the cinema, the only seats that were available cost 
                                          38

e.g. MILD I look forward to your reply on the matter.
     STRONG I insist that you refund my money at once.
Exercise 4
Read the letter of complaint and number the paragraphs in the right order.
Then find the topic of each paragraph. Is it a mild or strong complaint? Jus-
tify your answer. Add salutation and name.
A      I hope that this matter will receive your prompt attention and that my TV
       set will be replaced within the week.
B      I am writing to you regarding the faulty TV set which I bought from your
       store last week.
C      Furthermore, I was told that the TV was guaranteed for 2 years. Although I
       have asked you repeatedly to replace the TV, I have not yet received a re-
       ply from you.
D      When I bought the TV the shop assistant assured me that it had Teletext
       and stereo sound. However, when I turned it on, the sound was awful and
       the picture was blurry.

Exercise 5
A Sample task
Read the following information and write a letter of complaint to the Manager
of the Multiplex Cinema Centre, explaining why you are not satisfied and say-
ing what you think they should do.
 THE MULTIPLEX CINEMA CENTRE
           FIVE BIG SCREENS
 Seats: ₤3.00
 Free parking                      Seats: None at
 All programmes start at 20.00     ₤3. Ours cost ₤10!
 NOW SHOWING:                      20 mins’ walk
 Goldeneye                         away
 Dr Zhivago                        Nearest car park
 Waterworld                        costs ₤10
 Babe                              Ad is not true –
 Midnight Runner                   want money back

B Read this sample answer. Choose the best option from the words in
  italics.
Dear Sir/Manager
   I am writing to complain about/This is about your advertisement for the Multi-
plex Cinema, which is misleading in a number of ways.
  Firstly, you state in the advertisement/your advert that seats cost £3.00. But you
know/However, when I went to the cinema, the only seats that were available cost

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