Writing Formal and Informal Letters. Part 1. Домбровская И.В - 41 стр.

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£10 each. I feel/reckon that it should have been made clear that only a limited
number of seats cost £3, and that the others are far/loads more expensive.
   Secondly/And then you say that there is free car parking. However, when I asked
about this at the box office, I was told that the free car park was twenty minutes'
walk away. There is a £10 charge for using the car park next to the cinema, but
your advertisement does not make this clear at all.
   So all in all/Under the circumstances, I feel justified in asking for a refund. I
would therefore be grateful if you could refund the extra £14 I had to spend on the
tickets and the £10 charge for parking. I am enclosing/Here are the receipts for
these.
   I look forward to hearing/Hope to hear from you.
   Yours faithfully/sincerely
   D D Jones

C Look again at the task and the sample letter. Answer these questions with
                                    yes or no.
Has the writer of the letter...
1 written to the Manager?
2 chosen a formal style?
3 covered all the points mentioned in the writer's notes?
4 mentioned the five films in the advertisement?
5 explained clearly what the complaint is about?
6 suggested a course of action the manager should take?
7 been offensive?
Where you have answered no, think about why the writer has chosen not to do this.

Exercise 6
You have recently been on a short holiday organised by a local company, but
you were not happy with some of the things that happened. Read the informa-
tion from Comfy Cottages and your notes. Then write a letter of complaint to
the manager of the company.
                            Holiday dates: Fri Feb 13 - Sun Feb 15
                           Accommodation: Holly Tree Cottage

                         Comfy Cottages
 No dish-                We have been specialising in short break holidays
 washer TV               in countryside cottages for over 10 years. We
 broken                  have an excellent range of first class cottages to
                         choose from. Our cottages combine traditional
                         charm with every modern facility.

Terrible mess. Not       Your cottage will be cleaned prior to your arrival.
until Saturday! Had      You will receive a Welcome Pack with a few es-
no coffee or milk on     sential groceries and a bottle of wine, along with
day 1- all shops shut!