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63
Closing
Remarks
I hope you can forgive me..., I im-
plore you to accept my apologies...,
Words cannot express how sorry I
am, I hope you will accept my
apologies, I hope my apologies were
received without resentment, etc
I hope you believe me when I say how sorry I
am, I cannot express how much I regret..., I
beg you to forgive me for..., There is no ex-
cuse for...and I hope you'll accept my apol-
ogy, etc
Letters of complaint
Strong Mild Opening
Remarks
I was disgusted by, I was appalled at,
How dare you, I want to express my
strong dissatisfaction, etc
I am writing to complain, I had been led to
expect, I would like to cancel the or-
der/request, I have no other alternative, etc
Closing
Remarks
I am taking the matter to court, I intend
to sue, I insist you replace the item at
once, etc
Nevertheless, I hope you will replace, I
trust the situation will improve, I hope the
matter will be resolved, etc
63
Closing I hope you can forgive me..., I im- I hope you believe me when I say how sorry I
Remarks plore you to accept my apologies..., am, I cannot express how much I regret..., I
Words cannot express how sorry I beg you to forgive me for..., There is no ex-
am, I hope you will accept my cuse for...and I hope you'll accept my apol-
apologies, I hope my apologies were ogy, etc
received without resentment, etc
Letters of complaint
Opening Strong Mild
Remarks I was disgusted by, I was appalled at, I am writing to complain, I had been led to
How dare you, I want to express my expect, I would like to cancel the or-
strong dissatisfaction, etc der/request, I have no other alternative, etc
Closing I am taking the matter to court, I intend Nevertheless, I hope you will replace, I
Remarks to sue, I insist you replace the item at trust the situation will improve, I hope the
once, etc matter will be resolved, etc
