American Сulture. Жукова Е.Ф. - 56 стр.

   a. Show the clerk that the tickets are still on the item and that you haven’t used it.
   b. Ask to see the manager.
   c. Tell the clerk you’ll never shop in the store again.
   d. Explain that you didn’t know that merchandise had to be returned within seven
      days.
   e. Thank the clerk and leave.
2. You received a shirt as a gift for your birthday. You like the shirt but find it is too
   small. What should you do?
   a. Keep it because it is a gift.
   b. Go to the store where your friend bought the shirt and exchange it for a larger
      size.
   c. Tell your friend to get you a larger size.
   d. Give it to someone else as a gift.
3. You’ve bought a refrigerator and it breaks down during the 30 days you own it. A
   friend tells you not to worry because the refrigerator is under warranty What does
   it mean, and what should you do?
   a. The store where you bought it will fix the refrigerator for free, so you should
      call and tell them about it.
   b. If the refrigerator is broken through normal use, you should call the
      manufacturer, tell them the appliance is under warranty, and ask them to fix it.
   c. You should call a service company and have the machine fixed.
4. You have been receiving magazines in the mail that you did not order. What
   should you do?
   a. Write to the company and tell them there has been a mistake.
   b. Send the magazines back.
   c. Keep the magazines and do nothing.
   d. Pay for the magazines when the bill comes.
5. You open a jar of applesauce and inside it you find a few pieces of broken glass.
   Fortunately, you have not eaten any of the applesauce. What should you do?
   a. Throw it away.

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