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58
VII. Using the Telephone
An American visiting another English-speaking country was expecting few
differences when using the telephone. From the airport, she called her friend to pick
her up. Although she carefully inserted the correct coins, all she could hear was th
person at the other end of the line saying, “Hello, hello, hello!” She tried to explain
where she was and what she wanted, but the other person couldn’t hear her. Finally,
her friend realized what was happening and told her, “If you want to talk, you have to
push the button on the phone!”
In this chapter, we’ll discuss how to use the telephone for business and social
occasions in America.
1. Learning About the Telephone
There are many terms you will need to know to use the telephone in the United
States. Match the terms in the left-hand column with their meaning in the right-hand
column.
______ 1. Person-to-person call
______ 2. Wrong number
______ 3. Toll-free number
______ 4. Area code
______ 5. Operator
______ 6. Unlisted number
______ 7. Receiver
______ 8. Party line
______ 9. Long-distance call
______ 10. Local call
______ 11. Out of order
______ 12. Busy signal
______ 13. Station-to-station or direct-
dial call
______ 14. Collect call
A. Broken, not working
B. The three-digit number preceding a
telephone number that indicates the
city and area in which it is located
C. A call charged to the person who
receives the long-distance call
D. A long-distance call that the caller
dials without help from the operator
E. A number that is not the number you
wished to reach
F. A telephone number that is neither
listed in the telephone book nor
available from the operator
G. An employee of the telephone
company who assists people in
VII. Using the Telephone An American visiting another English-speaking country was expecting few differences when using the telephone. From the airport, she called her friend to pick her up. Although she carefully inserted the correct coins, all she could hear was th person at the other end of the line saying, “Hello, hello, hello!” She tried to explain where she was and what she wanted, but the other person couldn’t hear her. Finally, her friend realized what was happening and told her, “If you want to talk, you have to push the button on the phone!” In this chapter, we’ll discuss how to use the telephone for business and social occasions in America. 1. Learning About the Telephone There are many terms you will need to know to use the telephone in the United States. Match the terms in the left-hand column with their meaning in the right-hand column. ______ 1. Person-to-person call A. Broken, not working ______ 2. Wrong number B. The three-digit number preceding a ______ 3. Toll-free number telephone number that indicates the ______ 4. Area code city and area in which it is located ______ 5. Operator C. A call charged to the person who ______ 6. Unlisted number receives the long-distance call ______ 7. Receiver D. A long-distance call that the caller ______ 8. Party line dials without help from the operator ______ 9. Long-distance call E. A number that is not the number you ______ 10. Local call wished to reach ______ 11. Out of order F. A telephone number that is neither ______ 12. Busy signal listed in the telephone book nor ______ 13. Station-to-station or direct- available from the operator dial call G. An employee of the telephone ______ 14. Collect call company who assists people in 58
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