American Сulture. Жукова Е.Ф. - 60 стр.

2. Talking on the Telephone
   Sometimes we have problems with the telephone. We get the wrong number,
someone calls us by mistake, or someone has trouble understanding what the other
person is saying. All these situations require telephone courtesy and understanding.
Below are situations in which you might find yourself in the United states. Read each
situation, decide what is appropriate, and choose the answer that best fits the
circumstance.
1. The telephone company sent you a bill, which you paid. Now you have received a
   letter saying you never paid the bill. What should you do?
   a. Nothing. You know you’ve paid.
   b. Call them and explain the situation.
   c. Find proof that you’ve paid them (canceled check or receipt), copy it, and send
      it o the telephone company.
2. When you answer the telephone, the caller asks for someone who does not live
   there. Obviously, the caller has the wrong number. What should you do?
   a. Hang up.
   b. Begin a conversation.
   c. Tell the caller he or she has reached a wrong number.
   d. Tell the caller your number and ask what number he or she dialed.
3. You have made a long-distance call, which you’ve dialed directly. Unfortunately,
   you dialed the wrong number and were connected with someone in another state.
   What should you do?
   a. Nothing.
   b. Call the operator and explain your mistake.
   c. Refuse to pay for the call when you get you bill.
   d. Dial again and hope you get the party you wanted.
   e. Check the phone number and make sure you have written it down correctly.
4. You have called a place of business. The receptionist answers, “Stephans Air
   Conditioning. Please hold.” Then you hear a click and silence. What should you
   do?

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