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nature of the problem. I’ll contact you as soon as I can. “Then you hear a beep.
What should you do?
a. Hang up.
b. Hold the line and wait.
c. State your name, phone number, and the problem you’re having. Then hang up.
d. Ask him to repeat what he said.
e. Tell him that you don’t speak English very well and that he should speak more
slowly.
9. You call the operator from a friend’s house and ask to have the call you are about
to make charged to your home phone number. What do you expect the operator to
do?
a. Bill the person you are calling for the call.
b. Bill you at your home phone number for the cost of the call, but only if
someone is at your house to accept the charges.
c. Bill the call to the number from which you are calling.
10. When you answer the phone, you hear, “Hello, this is the operator. I have a
collect call for anyone from Ralph Cummings. Will you accept the charges?”
a. Say yes if you wish to pay for the call from Ralph Cummings.
b. Say no if you do not wish to pay for the call or if you do not know the person
making the call.
c. Ask the operator why he or she has called.
11. You make a phone call. When the ringing stops you hear, “The number you have
dialed has been temporarily disconnected. This is a recording.” What should you
do?
a. Ask the person to repeat the message.
b. Say, “What? I don’t understand.”
c. Hang up, check the number in the phone book, and dial again.
12. You have called an operator for assistance in making a long-distance call. The
operator tells you, “You can dial that direct.” What should you do?
a. Hang up and dial the number yourself.
nature of the problem. I’ll contact you as soon as I can. “Then you hear a beep.
What should you do?
a. Hang up.
b. Hold the line and wait.
c. State your name, phone number, and the problem you’re having. Then hang up.
d. Ask him to repeat what he said.
e. Tell him that you don’t speak English very well and that he should speak more
slowly.
9. You call the operator from a friend’s house and ask to have the call you are about
to make charged to your home phone number. What do you expect the operator to
do?
a. Bill the person you are calling for the call.
b. Bill you at your home phone number for the cost of the call, but only if
someone is at your house to accept the charges.
c. Bill the call to the number from which you are calling.
10. When you answer the phone, you hear, “Hello, this is the operator. I have a
collect call for anyone from Ralph Cummings. Will you accept the charges?”
a. Say yes if you wish to pay for the call from Ralph Cummings.
b. Say no if you do not wish to pay for the call or if you do not know the person
making the call.
c. Ask the operator why he or she has called.
11. You make a phone call. When the ringing stops you hear, “The number you have
dialed has been temporarily disconnected. This is a recording.” What should you
do?
a. Ask the person to repeat the message.
b. Say, “What? I don’t understand.”
c. Hang up, check the number in the phone book, and dial again.
12. You have called an operator for assistance in making a long-distance call. The
operator tells you, “You can dial that direct.” What should you do?
a. Hang up and dial the number yourself.
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