Менеджеры и менеджмент (Executives and Management). Коломейцева Е.М - 83 стр.

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Interviewer: Do you have a lack of commitment?
Tom Richards: No, not at all. No... er... once my goals are set and I've got the right sort of initiative then... er... I...
I'm as committed as anybody.
Interviewer: Not one of these people who wanders off?
Tom Richards: No, not at all.
Interviewer: Now... um... i ... is there anything else you'd like to ask me?
Tom Richards: Aha... yes, if I can just get down to the nitty-gritty; would the salary be reviewed at the end of the
year?
Interviewer: Yes, the salary wi... the salary would be reviewed every six months. And after six months you'd also
be eligible to share in the company's bonus scheme.
Tom Richards: Oh, I didn't know that. Oh, that's good, yes.
Interviewer: Right, well... um... time is pressing on, I'm afraid, so thank you very much for coming to see me and
we'll be in touch with you before the end of the week.
Tom Richards: Good. Well, thank you for seeing me.
Interviewer: Goodbye.
Tom Richards: Bye.
Discuss the following questions:
a) What are the characteristic features of Tom Richards?
b) What are his reasons for getting a new job?
T a s k 5.
Discuss the questionnaire GETTING ALONG
1. To achieve office harmony is not easy because
a) office workers are so committed to devious little games that they have forgotten what the company produces,
sells, etc.;
b) an office is like a war zone of neurotic combat spurred on by personality conflicts, backbiting and backstaging.
2. People who are difficult have learnt to be that way because
a) being difficult works for them;
b) of their loveless childhood;
c) they are nervous wrecks;
d) hey are unappreciated geniuses.
3. Here are some of the "subspecies" of people who are hostile aggressives. Match the name with the definition:
a) Tanks 1. those who yell, curse or cry all of a sudden;
b) Snipers 2. those who are pushy, loud and know what is best for their fellow workers;
c) Exploders 3. those who shoot at people through the camouflage of sarcasm or irony.
4. The basic strategy to deal with loud, pushy people, is to
a) fight them till they explode;
b) look them straight in the eye and state your disagreement;
c) let them blow off some of their steam.
5. To neutralise those who kill with their snappy sparks, you should
a) make them overt in their attack, smoke them out;
b) push them hard to backtrack and make them lose face;
c) et them get out from under their attack.
6. To fend off those who curse and/or yell habitually, you should
a) let the tirade crying jag spin itself out and end in a guilty apology;
b) distance yourself;
c) leave the room saying you will return in five minutes.
7. Dealing with a complainer-whiner, it is a serious mistake to
a) agree;
b) disagree;
c) paraphrase the complaints back to them;
d) react by noncommittal but encouraging "ums" and "ahs".
8. Locate the mistakes in the sentence and correct them.
Analyst indecisives are those who are afraid of making enemies, and be-nicers are indecisive because they are
afraid of making a mistake.

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