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Sue: Well, at the beginning I (12) _________ (have) two or three good clients – and, you know, people that I (13)
____________ (know) for many years, like Tom Pierce. And since then I (14) __________ (have) a lot of interest from
different companies, but none of them (15) _____________ (become) regular customers.
Victoria: What about advertising in the specialist magazines?
Sue: I (16) ____________ (already/do) that. I (17) __________(put) an advert in Design Monthly a couple of
months ago, but I (18) ____________ (not/get) any replies.
Victoria: Oh, dear, well, (19) _________ (put) up a website with examples of your work?
Sue: Yes, I (20) ____________ (just/finish) it. Would you mind having a quick look at it and tell me what you
think of it.
Exercise 2
The Human Resources Manager of a large company is explaining the appraisal system to a group of new employ-
ees. Complete his talk by putting the verbs in brackets into the right tense. Choose between the present simple (/ do),
future continuous (/'// be doing), future perfect (/'// have done) and was going to.
Your appraisal interviews (1) _____________ (be) in March. Er, I'm sorry, they (2) _____________ (be) in Feb-
ruary but we had to postpone them. Sorry about that. Um, during February your line managers (3) _____________ (col-
lect) all the information they need from you, and by the time you meet for the interview, they (4) _____________ (pro-
duce) a checklist of points for discussion. Right. Um, in the interview you (5) _____________ (discuss) your perform-
ance during the past year and any issues relating to your future needs, er, such as training. By the end of the meeting I
hope that you and your line managers (6) _____________ (agree) on your personal objectives for next year, both in
terms of sales targets and professional development. Is that clear? Yep, OK, good. Of course there is some flexibility in
the targets, in case anything (7) _____________ (happen) to the market that we cannot predict. We may also have a
budget for you to do some training, after you (8) _____________ (come) back from your summer holidays but before
work (9) _____________ (get) really busy in September. Is that OK? Yeah. Good.
After that, the next time that we all (10) _____________ (meet) again will be in October, when I'd like some feed-
back on your training, as by then any courses that you do (11) _____________ (finish). Is that OK? Yeah. I (12)
_____________ (send) you feed back forms nearer the time. Well, er, unless you (13) _____________ (have) any ques-
tions, I think that's all. Oh, no. Er, yes – I (14) _____________ (have) a word with you about your holiday plans, but
you probably don't know them yet. Could you email me with your request as soon as you know them.
Exercise 3
A businessman is describing his trip to Lagos. Complete the text with had to, didn't have to, couldn't, should have
or shouldn't have. Each phrase is used twice.
I (1) _____________ travelled on the 10 am flight, but when I got to the airport they told me that the flight was
overbooked and I (2) _____________ catch a later flight. Then at the check-in desk they told me that I (3)
_____________ take both my bags as hand luggage, so I (4) _____________ let one of them go in the hold, which was
very annoying as I had my diary in it, and it delayed me by nearly an hour at baggage reclaim at the other end. When I
got on the plane I wanted to use my laptop, but of course I (5) _____________ until after take off. The flight attendant
told me to turn it off and said that I (6) _____________ known not to use it. To be honest I'd just forgotten, and he (7).
_____________ been so rude. Er, it was quite late when I finally left Lagos airport, so it was lucky I (8)
_____________ go to any meetings that afternoon. And, looking back at what happened, I (9) _____________ travelled
with that airline – they have a lot of problems with overbooking. And my company was paying for the flight so I (10)
_____________ choose the cheapest option.
Exercise 4
George is visiting Fernando in Sao Paulo. Complete the dialogue with the phrases from the list below.
Let me; shall we; I should; would you like; would you like to; would you like me to; do you mind; would you
mind; I don't mind; of course; of course not; I'd appreciate that
Fernando: Please, come in. (1) _____________take your coat. It's good to see you!
George: It's very nice to be here in Sao Paulo. Thank you so much for your invitation to come and see your com-
pany. It was very kind.
Fernando: Not at all. It's my pleasure. (2) _____________ some coffee? Or mineral water perhaps?
George: I'd prefer mineral water, please.
Fernando: Still or sparkling?
George: Oh, (3). ____________, either would be fine. (4). __________ if I just make a quick call – I didn't get a
chance earlier.
Fernando: (5) _____________. Go right ahead.
George: Oh, there's no signal. Never mind. Um, you have a wonderful building here. It looks really impressive
from the outside.
Fernando: It's very new — we only moved in last year. It's designed by one of our most famous architects, Cesar
Pelli. (6) _____________ show you around later?
George: Thanks. (7) _____________ .
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