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Why did they accept our order at all? Yes. O.K.. Morgan is ringing me, is he? Yes. I'd
like to hear his excuses. Thanks, Jones. (He puts the receiver down.)
JOHN: What's the reason for the delay?
PETER: Deliveries are held up because one of their annealing ovens broke down.
(Telephone rings.) Ah, that may be Morgan now.
JANE: Mr. Morgan of the Mid Wales Steel Company on the line.
PETER: Hello. Good morning, Mr. Morgan. Yes, Mr. Jones has been telling me.
Well, you've put us in a nice mess. Those sheets of yours are for a special order.
We're due to deliver the finished console desks by next Thursday, and now you say
there's a two-week delay... When did the oven break down? Yes. Well, the point is,
what can you do to help us? It's too late to get the material for this job from another
firm now... What? Well, if you can, that will help.
Yes, I think we'd be prepared to share the extra cost of sending the goods by road.
Yes... Goodbye.
JOHN: What does he say?
PETER: He says he can have half the items ready ex-works by noon on Monday.
That'll give us a day and a half to assemble the desks... one day for packing and
delivery. Yes, well, we'll have to make this a crisis operation.
Jane! Come in here, will you.
JANE: Yes. Mr. Wiles.
PETER: Get the Works Manager on the phone for me as soon as you can.
JANE: Yes, Mr. Wiles.
JOHN: What about the other half?
PETER: Morgan thinks he can let us have them on Wednesday. By the time we get
them assembled and delivered... let's see... They'll be about a week late, but maybe
the customer will accept this. What do you think, John?
JOHN: I'll get on to them and find out.
PETER: Have you got the Works Manager yet, Jane?
JANE: I'm trying to get him. he's not answering his phone.
PETER: Well, try him on the public address. He's never in his office.
JANE: He's on the line now, Mr. Wiles.
PETER: Ah, Fielding. We have a crisis. How soon can we assemble those console-
type desks? Yes, it'll involve rescheduling the production line, but what I want to
know is... if we get the sheets by Monday, can we have them assembled, packed and
ready to leave by Wednesday afternoon? It'll be only half the order arriving on
Monday. The rest of the sheets will be delivered on Wednesday, which will give us
the weekend... I can't help that. Paying double time will still be cheaper than the loss
we shall make if the customer insists on the penalty. Yes. You think you can? Good
man. O.K. Thanks. Jane! Get the customer on the phone here for Mr. Martin, and
then I must get down to that report.
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