Разговорный бизнес курс. Митрофанова И.В. - 59 стр.

UptoLike

ВУЗ: 

СамГУПС | Самара

Составители: 

Рубрика: 

pressure, is a sure way to lose a customer.
THORN: I see a couple of rather strong letters have been sent to this firm with no
reply. Have they gone bankrupt?
BUCKHURST: I hope not. H'm. I'll get Shuttleworth on to that one right away. What
time is it? Nine o'clock. He may not have left home yet. I'll ring him at once.
(A week later Mr. Shuttleworth is in London. He goes to see Mr. Buckhurst in
his office.)
BUCKHURST: Come along in, Mr. Shuttleworth. Have you seen Mr. Martin yet?
SHUTTLEWORTH: Yes, I have. Mr. Buckhurst. He's just told me about my new
area. He told me to come and see you about the new salary scheme.
BUCKHURST: Did he explain it to you?
SHUTTLEWORTH: Not really.
BUCKHURST: Well, as you know, our representatives have up till now been paid a
basic salary supplemented by a commission on sales. The new system will be a
graded salary based on sales quotas.
SHUTTLEWORTH: What really interests me is whether I shall earn more money or
less!
BUCKHURST: I think you'll find it will work out better, All the districts have been
carefully researched and an estimate has been made of the probable volume of sales
and your salary graded accordingly. All you've got to do is to keep up to the quota, or
better, surpass it. But in simple terms, it means that you can count on a much higher
basic salary.
SHUTTLEWORTH: I see-
BUCKHURST: We're gradually introducing this system, and we find that the reps
prefer it. What do you feel about going to the south-west?
SHUTTLEWORTH: Oh, I'm very pleased. I think it's about time I had a new area.
BUCKHURST: You did very well about that matter of the bad debt. We didn't even
know that Bush & Green had moved. How did you find out what had happened?
SHUTTLEWORTH: Oh, an amazing bit of luck, really. I made enquiries about Bush
& Green in several shops near their old address. There's a cafe at that address now. I
suspected the people who run the cafe, because they acted strangely when I asked
them what they did with any letters that came for Bush & Green. The chap hesitated
quite a long time before he said that he sent them all back to the Post Office. I was
sure he was lying-
BUCKHURST: What was the bit of luck?
SHUTTLEWORTH: Well, I thought I'd try one more place, and I got into
conversation with the chap who owns the bookshop next door. While I was talking to

Страницы