Go for your Business English. Новосельцева Н.Н - 7 стр.

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2
Working relationships
1
What sort of problems can arise in relationships between people who work
together? Discuss your ideas.
2 Read the text and decide which of the following titles would suit it best:
• Dealing with conflicts
• Rules of relationships
• Managing your staff
Getting on well with colleagues, as anyone who works in an office knows, is
a vital element in our working lives. Many office jobs involve a great deal of time
spent talking. One British study of 160 managers, for example, found that they spent
between one third and 90 per cent of their time with other people.
“Working relationships”, write social psychologist Michael Argyle and
Monika Henderson, “are first brought about by the formal system of work, but are
elaborated in several ways by informal contacts of different kinds... It is essential for
such relationships to develop if co-operation at work is to succeed.” And good
relationships at work, research shows, are one of the main sources of job satisfaction
and well-being.
Are there any “rules of relationships” that might be useful as general markers
of what to do and what not to do in your dealings with others?
“Universal rules”:
Michael Argule and his collegues have found that there are such rules.
Through interviews with people they generated a number of possible rules. Then
they asked others to rate how important those rules were in twenty-two different
kinds of relationships. These included relationships with spouses, close friends,
siblings and work colleagues as well as relationships between work subordinates and
their superiors.
The researchers discovered five ”universal” rules that applied to over half of
all these relationships:
1. Respect the other’s privacy.
2. Look the other person in the eye during conversation.
3. Do not discuss what has been said in confidence with the other person.
4. Do not criticise the other person publicly.
5. Repay debts, favours or compliments no matter how small.
This doesn’t mean that nobody breaks these rules, as we all know- it just
means that they are seen as important.
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