Go for your Business English. Новосельцева Н.Н - 9 стр.

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Argyle and Henderson also suggest: “Another approach to resolving
interpersonal conflicts is increasing the amount of communication between those
involved, so that each side comes to understand and to trust the other more.
Suspition and hostility are increased by ignorance of what the other is up to.”
1 Which of the social skills mentioned in the text and listed below as A-I apply to:
1. relationships in general
2. relationships in the workplace
3. relationships with working colleagues you don’t like very much
A respect for personal privacy
B ability to be fair
C maintenance of eye contact while talking
D avoidance of public criticism
E repayment of debts, favours, etc.
F willingness to ask for and be asked for help
G respect for confidentiality
H use of first names
I recognition of the other person
2 Look at the vocabulary items below and sort them into two groups according to
whether they normally carry a positive or negative connotation.
hypocritical ignorance willing conflict compliment cooperation
satisfaction interesting well-being denigrate suspicion problem
superficial criticise fair hostility
e.g. positive: interesting, ...
negative: problem, ...
3 Change each of the following adjectives by adding the appropriate negative prefix.
Would you use any of the adjectives to describe yourself to your partner?
interesting essential personal comfortable social fair specific
satisfied formal specific normal cooperative willing possible
4 Answer the question:
Do you agree with the rules mentioned in the article?
“Annual income twenty pounds, annual expenditure nineteen nineteen and six,
result happiness. Annual income twenty pounds, annual expenditure twenty
pounds ought and six, result misery.”(Charles Dickens)

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