Go for your Business English. Новосельцева Н.Н - 8 стр.

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Work rules:
As well as these general guidelines for keeping good relationships, Argyle and
his associates questioned people about rules that apply very specifically to work
settings. In addition to the “universal” rules they came up with the nine “rules for co-
workers”:
1. Accept one’s fair share of the workload.
2. Be cooperative with regard to the shared physical working conditions (e.g. light,
temperature, noise).
3. Be willing to help when requested.
4. Work cooperatively despite feelings of dislike.
5. Don’t denigrate co-workers to superiors.
6. Address the co-workers by first name.
7. Ask for help and advice when necessary.
8. Don’t be over-inquisitive about each other’s private lives.
9. Stand up for the co-worker in his/her absence.
In one of the studies, Monika Henderson, Michael Argyle and co-workers
defined four categories of work relationships:
1. Social friends: “friends in the normal sense who are known through work and
seen at social events outside the work setting”. Research shows that up to a
quarter of friends are made through work.
2. Friends at work: “friends who interact together over work or socially at work, but
who are not invited home and do not engage in joint leisure activities outside the
work setting”.
3. Work-mates: ”people at work seen simply through formal work contacts and with
whom interactions are relatively superficial and task-oriented, and not
characterised by either liking or dislike”
4. Conflict relations:”work colleagues who are actively disliked”
Argyle and Co. have come up with a special list of endorsed ”rules for people
we can’t get on with”. The main ones are:
1. Respect each other’s privacy.
2. Strive to be fair in relations with one another.
3. Don’t discuss what is said in confidence.
4. Don’t feel free to take up as much of the other’s time as one desires.
5. Don’t denigrate the other behind their back.
6. Don’t ignore the other person.
7. Repay debts, favours or compliments no matter how small.
8. Look the other person in the eye during conversation.
9. Don’t display hypocritical liking.
The customer is always right.

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