Business writing (деловое письмо). Палагина С.С. - 35 стр.

     I recently called your agent in this country to ask about … but he
was unable to help me.
     Sometimes it is necessary to add some detailed INFORMATION related to the
reference, in a subsequent paragraph.
     PURPOSE is the most important part of the letter, where you are expected to
state clearly and concisely what you want and answer carefully and clearly all the
questions that you have been asked.
     CONCLUSION usually consists of some polite remark to round the letter off.
     e.g.: I look forward ( I am looking ) to hearing from you soon.
           I sincerely hope you will be able to help me in this matter.
           I should greatly appreciate an early reply.
           Please accept our sincere apologies for the trouble this mistake has caused
you.
          We apologize sincerely for the trouble caused to you, and will take all
possible steps to ensure that such a mistake does not occur.

      3.8 Exercise

      3.8.1 Match the parts of the business letter’s body:

     1) REFERENCE   1) With best regards
     2) INFORMATION 2) I refer to the telex of Mr.Francis dated March 19th,
                       2001, and write personally to apologize for the last
                       minute post – ponement of our visit to Moscow on
                       March 21st .
     3) PURPOSE     3) I look forward now to our meeting on the revised date
                       of Wednesday April 18th, again at 11.30 a.m.
     4) CONCLUSION 4) It was considered by my colleagues in Frankfurt to be
                       more appropriate if I took part in the discussion.

      3.8.2 Match the parts of the whole business letter:

     1) HEADING                1) Yours faithfully,

     2) INSIDE ADDRESS 2) We thank you for your letter of 2nd June, together
                          with the enclosed draft which we have studied
                          carefully. We are pleased to advise you that we are
                          prepared to support your proposals in accordance
                          with your latest suggestions.
     3) GREETING       3) Dear Sir,

     4) REFERENCE              4) We are willing to offer you every assistance and
                                  look forward to hearing from you soon.

     5) INFORMATION            5) Kindly note that we are ready to enter the talks as
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