Business writing (деловое письмо). Палагина С.С. - 50 стр.

     I don't need to tell you how embarrassed I was. My guest was extremely polite,
But we did no further work on the contract. I haven't seen him since. And I'm
beginning to think I never will.
     Of course I expect financial compensation from your firm for the loss I have
suffered because of your faulty product. Perhaps you'd let me know how you're
prepared to offer me. Let me say now, the sum must be suitable. If not, I shall place
the matter in the hands of my lawyer.
     B. Heathcott-Jones

      3.12 Different types of letters

      Now you know that with the help of business letters you can can express your
ACKNOWLEDGMENT (e.g. receipt of package), APPLICATION (e.g. job or
study), COMPLAINTS (e.g. damage in shipment, error in printing, delay in response,
etc.), ORDERS (e.g. purchase), REQUESTS (e.g. for reservation, catalog),
INVITATIONS and INTRODUCTIONS. Most of the above mentioned letters are
formal but INVITATIONS and INTRODUCTIONS may be formal and informal.

      3.12.1 Letters of Introduction

     Note that a letter of introduction is offered, not requested. Make it a point never
to write a letter of introduction unless you know both persons intimately and well.
     Write the letter briefly and to the point. The letter should give the name of the
person being introduced, the reason or purpose for the introduction, and any other
information that is relevant or important. Such letter may either be handed to the
person for whom it is written, to be presented personally, or it may be sent through
the mail. If it is to be delivered personally, the envelope should be left unsealed.
However a second and private letter may be written and sent by mail, giving more
information about the person who is on the way with a letter of introduction.
     Here are some types of such letters:

      3.12.2 To be presented in person

     Dear Mr Carter,
     The bearer of this letter, Mr Peter Bodrov, is a friend of mine who is visiting
your city on business.
     Anything you can do to help him will be a kindness much appreciated by him
and, I need hardly say, by me.
                                      Yours sincerely,
                                            Wilfred Lockyer.

      3.12.3 To be sent by mail (official letter)

     Dear Mr Smith,
     Knowing your interest in higher education, I wonder if you would like to meet
Dr S. Ivanov, a Russian expert in this field.
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