Business writing (деловое письмо). Палагина С.С. - 54 стр.

       Plan of actions: 1)……………………………………….
                        2)……………………………………….

                     3)……………………………………….
                     4)……………………………………….

     Reply to this letter of complaint of the dissatisfied client after attentive reading
of the following information about the travel agency: KENNEWICK TRAVEL
AMERICAN EXPRESS ‘Travel With Us ! Travel Like We! Travel Better Than We!’

      Company profile and mission statement:
      Tourism to most people means that only the rich can travel to the places of their
dreams. To them, tourism is related with luxury, elegance and extravagance, to big
and noisy cities.
      Little did they know that tourism can be fun and affordable; a journey to nature
and to commune with the forest and the seas, to explore the unknown caves and
search for other horizons found abundantly in nature.
      The aim of Kennewick Travel American Express is to make travel affordable to
every citizen of this world. After 19 years in business, Kennewick Travel American
Express has established itself as one of the top agencies in America. Although the
agency now ranks as the largest in revenue in this area, they do not sacrifice service
for size. The most important consideration of their mission is to provide comfortable,
affordable and safety places to stay. They have experienced travel duides who can
help you make a good plan and preparation for your every trip to make it
wholesome, pleasurable and memorable as well.
      Kennekwick Travel American Express, INC is located at: 8836 Gage Blvd, Suit
202A, Kennekwick, WA 99336.

       3.13.8 Read the two letters. Mark with T (True) or F (False)
the following statements:

       1) The editor didn’t like the work of Mr.York;
       2) The editor liked his work but couldn’t afford its publishing;
       3) The editor’s refusal is based only on his personal dislike of Mr York;
       4) The editor tries to guard himself from further works by Mr York in a polite
way;
     5) The editor tries to give Mr York understand that his works are not worthy of
publishing;
     6) The editor’s refusal to publish Mr York‘s work in just his whim.

        3.13.8.1                                                             April 15th,
190-.

DEAR SIR, - I am requested by the Council of the     Association to return to you
the draft of a paper on        , which you have been good enough to read at our

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