Business writing (деловое письмо). Палагина С.С. - 55 стр.

forthcoming meeting. And to inform you that the Council do not see their way to
including it in the programme.
                                                        I am,
                                                        Yours faithfully,
                                                                    Secretary
      3.13.8.2                                                       April 18th.

     DEAR SIR, - I am sorry to say that my engagements do not permit of my
affording you an interview on the subject of your proposed paper. Nor do our laws
allow of your discussing the matter with a Committee of our Council, as you suggest.
Please allow me to assure you that the fullest consideration was given to the draft
which you submitted, and that it was not declined without having been referred to the
judgement of a most competent authority. No personal question (it can hardly be
necessary for me to add) can have had the slightest influence on the decision of the
Council.
                                                         Believe me (ut supra).

      3.14 You work as Assistant Manager in the Sales Department of Rentax
Ltd, a components manufacturer based in Birmingham (address: 398 Bristol
Road, B2 5LH). You have recently written to a major customer (RCF Systems
LTD) at New Estate Road, London SEL 1DD, to inform them of a price increase

      The following is an extract from their reply:
      And so, in conclusion, I must underline that we cannot accept this 10% increase
in prices.
      Moreover,we would appreciate a full analysis of present and proposed costs
which make up your prices. This information would be helpful if it were received in
advance of a meeting at which we could discuss the prospects of cooperation between
our companies. I would suggest a date towards the end of next month, if you agree.
              Yours sincerely,
              Donna Blackburn
              Purchasing Manager

       3.14.1 You made the following notes as your Sales Manager angrily read
the letter:

     1) Hard luck to them! It’s the first increase in 3 years;
     2) We can’t tell them what our costs are!
     3) We need to meet them AT ONCE. We’ll both go;
     4) They ought to remember the good service we give them!
     Use your notes to write a reply to the customer’s letter.

     When writing your own letter try hard to avoid giving ground without causing
offence to an obviously valuable customer.

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