Business writing (деловое письмо). Палагина С.С. - 53 стр.

                                                           London
      Dear Sir/Madam,
      I regret to inform you that I have a complaint about the radio I purchased in your
shop yesterday. The blinking thing doesn’t work, even though it cost a lot of dough.
The chap who served me was a right charlie. He intimated if there was any mix-up I
could have my money back, no problem! But he didn’t let on that he was not the
manager and it wasn’t up to him to make the rules.
      However, I do intend to get my money refund so that I can shop elsewhere in
future. I’m writing to you because you are the manager and you should be able to
rectify the situation. I’m not prepared to give this matter up as a bad job. If I don’t
hear from you within a week, I shall be compelled to go to the law.
                                   Yours faithfully,
                                         J.E.Watson.

     3.13.7 Read the letter that was received by the Client Service Manager of
Kennewick Travel American Express

     Dear Sirs,
     I am writing to complain about the holiday I have just had which was organised
by your company Kennewick Travel American Express.
     In your brochure you said Poxos was a quiet resort and the hotel would be ideal
for retired people. In fact the resort was full of noisy discos and we were woken up
every night by drunken young people.
     Another hotel was being built next door while we were there, so it was noisy all
day too.
     You said we would be met at the airport and taken to the hotel. Instead, we had
to catch a bus.
     Also, you said the hotel was 2 minutes from a sandy beach but in fact it was
over an hour's walk away – and the beach was rocky!
     I am very disappointed and angry and I expect you to give the matter your
immediate attention.
                                        Yours sincerely,
                                        Arthur Brown.

     Think of 2 possible reasons of this accident.
     What should be done in each case?
     Discuss reasons in a group of three and work out plan of actions. Share your
ideas with a class.
     Reason 1…………………………………………………………
     Plan of actions: 1)………………………………………………..
                      2) ……………………………………………….
                      3)………………………………………………..
                      4)………………………………………………..

     Reason 2………………………………………………..
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