Учебно-методическое пособие по развитию навыков профессионального общения. В двух частях. Ч.1: Management. Руденко Т.П - 7 стр.

       Most managers have 10 basic roles to play: 3 interpersonal roles             In order to allow more time for external document review, the
(figurehead, leader, and liaison), 3 informational roles (monitor, dis-       following changes have been suggested.
seminator and spokesperson) and 4 decisional roles (entrepreneur, dis-
turbance handler, resource allocator and negotiator).                         PHASE ITEM        PRESENT DEADLINE           DATE PROPOSED DATE
       Management skills may be acquired through education (formal
                                                                              I Initial department        September 1                 August 1
coursework and continuing education) or experience (training programs
                                                                              draft
and previous jobs). Increasingly, successful managers are drawing on
                                                                              II Revisions by Senior       October 1                 September 1
both experience and education as a means of acquiring and developing
                                                                              Planning Staff
the skills they need.
                                                                              III Presentation of final    November 1                   October 1
       Management processes are applicable in a wide variety of set-
                                                                              draft to Board of Directors
tings, including profit-seeking organizations (large and small businesses
                                                                              for review
and international businesses) and not-for-profit organizations (govern-
ment organizations, educational organizations, healthcare facilities, and
                                                                                     These proposed changes will no doubt impact your present work
non-traditional organizations).
                                                                              procedures, staffing levels, and planning methods. Your comments and
                                                                              suggestions are now being solicited and must be made in writing to this
      QUESTIONS
                                                                              office no later than July 10.
       1. How many definitions of management can you give? Which                     2. Prepare a response to Mr Edwards specifically in the area of
one is given in the text?                                                     deadline dates and their effect on your staff (e.g., work procedures).
       2. What do “efficient” and “effective’ mean?                            _________________________________________________________
       3. Can you enumerate managerial roles(given in the text above)?
       4. How can managerial skills be acquired?                                    TEXT 2
                                                                                    In the following text you’ll come across 4 more functions. Do
      WRITING
                                                                              you think they are important? Which of 8 functions do you think are
       1. Read the following memo as if you were a member of the sen-         the most important, the least important?
ior planning staff.
                                                                                                   What do Managers Do?
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                              MEMORANDUM                                             Although nearly all aspects of modern life are touched at least in-
                                                                              directly by the work of managers, many people do not really understand
      To: All Senior Planning Staff                                           what the management process is. Management is much more, for exam-
      From: Thomas Edwards, Vice President                                    ple, than the familiar activity of telling employee what to do. Manage-
      Office of Corporate Planning                                            ment is a complex and dynamic mixture of systematic techniques and
      Date: June 17,1995                                                      common sense.
      Subject: Proposed changes to annual corporate plan be completed                As with any complex process, the key to learning about manage-
by the first of December each year.                                           ment lies in dividing it into really understood subprocesses. Currently
                                                                              there are two different approaches to dividing the management process
                                                                              for study and discussion. One approach dating back to the early part of
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