Как вести деловую переписку на английском языке. Шеленкова И.В. - 23 стр.

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23
2.2. STRUCTURE OF AN ENQUIRY LETTER
Subject Heading
This should inform the reader that this is an enquiry or request; e.g.
• Enquiry about Textbooks.
• Request for Brochure.
• Query about Website.
• Question regarding Product Components.
First Paragraph
This should tell the reader what you want; e.g.
• Please send me... (for things that the organization offers to send).
• I would be grateful if you could tell me... (for things that are not
normally offered).
• I am writing to enquire whether... (to see if something is possible).
• I would especially like to know... ( + a more detailed request).
• Could you also... ( + an additional enquiry or request).
Second Paragraph
This paragraph tells the reader why you are contacting his or her
organization, and gives further details of the enquiry.
There are two reasons why you may contact an organization:
1. You have contacted this organisation before, and want to again.
2. You have not contacted this organisation before, but you have
heard about them. You should describe from where, such as from an advert
or a recommendation; e.g.
• I saw your advert in the HK Daily on Tuesday, 20 October 2009.
• Your company was recommended to me by Ms. Elsie Wong of Far
Eastern Logistics.
Final Paragraph
This paragraph should contain a polite expression and/or an expression
of thanks to the reader. The degree of politeness (and therefore the length),
depends on how unusual or difficult your request is. Possible language
includes:
• Thanks. (For a very informal and normal enquiry or request).
• I look forward to hearing from you.
• I am looking forward to hearing from you.
• Thank you for your assistance.
• Thank you very much for your kind assistance.
• I appreciate that this is an unusual request, but I would be very
grateful for any help you could provide. I look forward to hearing from you.
If you think the reader might have further questions, you can suggest
that he or she contact you; e.g. "If you have any questions, please do not
hesitate to contact me".

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