General English. Ульянова О.В - 138 стр.

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138
3. Friendliness of staff
a. Staff are sometimes cold and unfriendly.
b. Staff are efficient and businesslike, but not very friendly.
c. Staff are genuinely warm and friendly.
d. Don't know / No experience.
4. Staff appearance
a. Staff are badly dressed and don't
seem to care about appearance.
b. Staff look presentable, but could be smarter.
c. Staff are very smart and well dressed.
d. Don't know / No experience.
5. Helpfulness of staff
a. Staff sometimes ignore you and keep you waiting.
b. Staff serve you but are not very interested in you.
c. Staff are genuinely helpful.
d. Don't know / No experience.
6. Knowledge of products and services
a. Staff see, fairly ignorant.
b. Staff have a basic knowledge.
c. Staff are very knowledgeable.
d. Don't know / No experience.
3.5 Прочитайте статью об одном из самых известных
британских магазинов - Marks & Spencer. При
необходимости пользуйтесь словарем.
MARKS & SPENCER
Britain's favourite store
Marks & Spencer (or M&S) is Britain's favourite store. Tourists love it
too. It attracts a great variety of customers, from housewives to
millionaires. The Duchess of York, Dustin Hoffman, and the British
Prime Minister are just a few of its famous customers.
Last year it made a profit of £529 million, which is more than £10 million
a week.
How did it begin?
It all started 105 years ago, when a young Polish immigrant, Michael
Marks, had a stall in Leeds market. He didn't have many things to sell:
some cotton, a little wool, lots of buttons, and a few shoelaces. Above his
stall he put the now famous notice:

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