Деловое письмо на английском языке. Учебное пособие для студентов экономических и гуманитарных специальностей. Бидагаева Ц.Д. - 38 стр.

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- We hope that future circumstances will be more favourable
and we shall be able to negotiate the purchase of your
equipment.
Study the following samples of letters-refusals.
Sample 1. Rejecting a request for an offer
Acknowledging a
previous enquiry
Stating refusal
Giving reasons for
your refusal
An encouraging
ending
Dear Sirs,
We acknowledge with thanks the receipt
of your enquiry of 7 December.
Unfortunately, we are not in a position at
present to make an offer, as our production
is sold out for the next three months.
A temporary increase in production
capacity is not possible at present, but we
are going to change our production plan
next quarter.
We trust you will understand our position.
We hope to be of service to you in the
future.
Your faithfully
Sample 2.Declining an appointment
Dear Mr S. Gordon,
I have received your letter of 1 March informing us of your
forthcoming visit to Kiev and requesting an appointment on 20
March.
I would be delighted to meet you, But as I have already made
arrangements to attend am exhibition in Brussels which cannot
be cancelled, unfortunately I will not be able to see you. Could
you offer an alternative date?
I hope to hear from you soon.
Yours sincerely
Mr J. Onufrienko.
Practice
Exercise 1. Read the following letters of negative response
and find the reasons for refusal. How exactly were they
expressed in English?
Letter A
Dear Sirs,
Diesel Locomotive Model 12 AC
We have received your cablegram of the 14
th
November
reminding us of your promise to send you the additional
technical data concerning our Diesel Locomotive Model 12
AC described in the “Engineering” of the 10
th
October, 10…
.
We regret that the information has been so delayed that you
had to send us a reminder. Please accept our apologies for
the delay, which was due to pressure of work in our
Technical Department.
We send you herewith the technical data required by you
and trust that they will prove useful to you.
Yours faithfully
Letter B
Dear Sirs,
Thank you for your request of 27 April. Unfortunately, we
are unable o offer you any accommodation and conference
rooms at our hotel at the beginning of October since we have
already reserved our available space for a large group of
businessmen arriving to participate in the fair which is being
held here from 1 to 10 March,
Can we offer you alternative accommodation? Please,
advise.
Yours faithfully 
-   We hope that future circumstances will be more favourable                                Practice
    and we shall be able to negotiate the purchase of your
    equipment.                                                     Exercise 1. Read the following letters of negative response
    Study the following samples of letters-refusals.               and find the reasons for refusal. How exactly were they
                                                                   expressed in English?
    Sample 1. Rejecting a request for an offer                     Letter A
                     Dear Sirs,
Acknowledging a      We acknowledge with thanks the receipt        Dear Sirs,
previous enquiry     of your enquiry of 7 December.                Diesel Locomotive Model 12 AC
Stating refusal      Unfortunately, we are not in a position at    We have received your cablegram of the 14th November
                     present to make an offer, as our production   reminding us of your promise to send you the additional
                     is sold out for the next three months.        technical data concerning our Diesel Locomotive Model 12
                     A temporary increase in production            AC described in the “Engineering” of the 10th October, 10…
Giving reasons for capacity is not possible at present, but we     .
your refusal         are going to change our production plan       We regret that the information has been so delayed that you
                     next quarter.                                 had to send us a reminder. Please accept our apologies for
                     We trust you will understand our position.    the delay, which was due to pressure of work in our
An encouraging       We hope to be of service to you in the        Technical Department.
ending               future.                                       We send you herewith the technical data required by you
                     Your faithfully                               and trust that they will prove useful to you.
                                                                   Yours faithfully
    Sample 2.Declining an appointment
Dear Mr S. Gordon,                                                 Letter B
I have received your letter of 1 March informing us of your
forthcoming visit to Kiev and requesting an appointment on 20      Dear Sirs,
March.                                                             Thank you for your request of 27 April. Unfortunately, we
I would be delighted to meet you, But as I have already made       are unable o offer you any accommodation and conference
arrangements to attend am exhibition in Brussels which cannot      rooms at our hotel at the beginning of October since we have
be cancelled, unfortunately I will not be able to see you. Could   already reserved our available space for a large group of
you offer an alternative date?                                     businessmen arriving to participate in the fair which is being
I hope to hear from you soon.                                      held here from 1 to 10 March,
Yours sincerely                                                    Can we offer you alternative accommodation? Please,
Mr J. Onufrienko.                                                  advise.
                                                                   Yours faithfully

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