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53
4. Did they answer the first letter?
5. When did they promise to pay during the telephone conversation?
6. Did they keep their promise?
7. What was the deadline stated by Mr. Fitton?
8. What measures did he say he would take if Crowley and Bullock Ltd. did
not pay then?
9. What was Mr. Fitton’s position in the company?
10. Who signed the previous two letters?
11. Why do you think various people were involved into this problem?
IV. Write 3 similar letters changing the names, dates, figures.
TELEPHONE CONVERSATIONS
Here is a specimen telephone conversation between two businessmen with a
secretary answering the call first:
Secretary: Good morning. Consolidated Industries. Can I help you?
Mr. Weston: Good morning. I’d like to speak to Mr. James Marsh, please.
Secretary: Who’s calling, please?
Mr. Weston: My name is Weston. I’m from Plant Installations Limited,
Manchester.
Secretary: Will you hold the line a moment, Mr. Weston?
Mr. Weston: Yes, thank you.
Mr. Marsh: Hello, Marsh speaking.
Secretary: Oh, hello, Mr. Marsh. I’ve got Mr. Weston from Plant Installa-
tions Limited on the line . Can you speak to him now?
Mr. Marsh: Oh, yes. Thank you. Put him through, please.
Secretary: You are through now, Mr. Weston.
Mr. Marsh: Hello, Mr. Weston. What can I do for you?
Mr. Weston: Good morning, Mr. Marsh. I’m phoning to say we have prob-
lems with the spare parts you sent us last week.
Mr. Marsh: Do you mean those sent under Contract 106?
Mr. Weston: You are quite right.
Mr. Marsh: And what are the problems? What’s wrong with the spares?
Mr. Weston: Well, you see the first problem is that the spares arrived with a
two weeks delay.
Mr. Marsh: Yes, you remember wrote to you about the delay. It wasn’t our
fault. You should take that into account.
Mr. Weston: Still the contract stipulated the damages for delays.
Mr. Marsh: Mr. Weston, I’ve got an idea. Next week I’m coming to London
and I’ll contact you. I hope we shall come to an agreement.
Mr. Weston: Very good. Then we shall discuss both problems. By the way
when exactly are you coming?
Mr. Marsh: On Tuesday and I’ll ring up as soon as I come to the hotel.
Mr. Weston: Good. I’m looking forward to seeing you. Good-bye.
Mr. Marsh: Good-bye. See you on Tuesday.
4. Did they answer the first letter? 5. When did they promise to pay during the telephone conversation? 6. Did they keep their promise? 7. What was the deadline stated by Mr. Fitton? 8. What measures did he say he would take if Crowley and Bullock Ltd. did not pay then? 9. What was Mr. Fitton’s position in the company? 10. Who signed the previous two letters? 11. Why do you think various people were involved into this problem? IV. Write 3 similar letters changing the names, dates, figures. TELEPHONE CONVERSATIONS Here is a specimen telephone conversation between two businessmen with a secretary answering the call first: Secretary: Good morning. Consolidated Industries. Can I help you? Mr. Weston: Good morning. I’d like to speak to Mr. James Marsh, please. Secretary: Who’s calling, please? Mr. Weston: My name is Weston. I’m from Plant Installations Limited, Manchester. Secretary: Will you hold the line a moment, Mr. Weston? Mr. Weston: Yes, thank you. Mr. Marsh: Hello, Marsh speaking. Secretary: Oh, hello, Mr. Marsh. I’ve got Mr. Weston from Plant Installa- tions Limited on the line . Can you speak to him now? Mr. Marsh: Oh, yes. Thank you. Put him through, please. Secretary: You are through now, Mr. Weston. Mr. Marsh: Hello, Mr. Weston. What can I do for you? Mr. Weston: Good morning, Mr. Marsh. I’m phoning to say we have prob- lems with the spare parts you sent us last week. Mr. Marsh: Do you mean those sent under Contract 106? Mr. Weston: You are quite right. Mr. Marsh: And what are the problems? What’s wrong with the spares? Mr. Weston: Well, you see the first problem is that the spares arrived with a two weeks delay. Mr. Marsh: Yes, you remember wrote to you about the delay. It wasn’t our fault. You should take that into account. Mr. Weston: Still the contract stipulated the damages for delays. Mr. Marsh: Mr. Weston, I’ve got an idea. Next week I’m coming to London and I’ll contact you. I hope we shall come to an agreement. Mr. Weston: Very good. Then we shall discuss both problems. By the way when exactly are you coming? Mr. Marsh: On Tuesday and I’ll ring up as soon as I come to the hotel. Mr. Weston: Good. I’m looking forward to seeing you. Good-bye. Mr. Marsh: Good-bye. See you on Tuesday. 53
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