Английский язык для делового общения. Любинская Н.А - 8 стр.

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4.     Practice
4.1. Below is a jumbled telephone conversation in which Paul Peters (B) rings
Mr. Bramhall (C) of Smiths Components (firm) to find out about the delivery of
some goods he had ordered. But first Mr. Peters speaks to the receptionist (A).
Can you arrange the sentences in the right order below?
B:     No, I’ll hang on.
B:     Good morning. This is Paul Peters from Spracken Spares.
C:     Dispatch Section.
A:     Smiths Components.
A:     I’m sorry. Who did you want to speak to?
B:     I’m phoning to find out about the delivery of the X428’s we ordered last
       week.
B:     Good. That’s what I hoped you’d say. Thank you. Bye.
B:     Mr. Bramhall in the Dispatch Section.
B:     Good morning. This is Paul Peters of Spracken Spares. Could I speak to
       Mr. Bramhall in the Dispatch Section?
C:     Good morning Mr. Peters. What can I do for you?
B:     Hello. Is that Mr. Bramhall?
C:     Bye.
C:     Well, I’ve just this minute dispatched them to you and they should arrive
       this afternoon.
C:     Yes, speaking.
A:     One moment, please. I’m afraid he’s on the phone at the moment. Could
       you hold on a minute or would you rather leave a message?


4.2.   (Pair work) Asking for information
                Student A                                 Student B
Ring up the Mercantile Bank.                Answer the phone as bank receptionist.