Английский язык для делового общения. Любинская Н.А - 9 стр.

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ВГУ | Воронеж

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9
Ask to be put through to the foreign
section.
Answer the phone as foreign section
clerk.
Find out about the buying and selling
rate for: US Dollars and Euro.
Give requested details of exchange
rates.
4.3. (Pair work) Complaining
Student A Student B
You have just returned from a holiday
in Lagunda. Unfortunately the holiday
was spoiled because the hotel rooms
were dirty, the hotel was very noisy
and the food was bad. You feel that the
travel agent should refund you some of
the money. Telephone him and make
your complains tactfully.
Answer the call as travel clerk at
Supertours.
When Student A starts explaining his /
her problem, tell him / her that it would
be better to talk to the manager.
Connect him / her with the manager.
As manager explain that Student A is
the first person to explain about the
Lagunda holiday.
Explain that Lagunda is a holiday
resort renowned for its night-life; it
could hardly be quiet.
Explain that in the brochure it was
explicitly stated that mostly local food
would be served.
Explain that you are not in the position
to refund any money.
Now change roles if you have time. 
                                      9

Ask to be put through to the foreign Answer the phone as foreign section
section.                                  clerk.
Find out about the buying and selling Give requested details of exchange
rate for: US Dollars and Euro.            rates.


4.3.   (Pair work) Complaining
              Student A                                 Student B
You have just returned from a holiday Answer the call as travel clerk at
in Lagunda. Unfortunately the holiday Supertours.
was spoiled because the hotel rooms When Student A starts explaining his /
were dirty, the hotel was very noisy her problem, tell him / her that it would
and the food was bad. You feel that the be better to talk to the manager.
travel agent should refund you some of Connect him / her with the manager.
the money. Telephone him and make As manager explain that Student A is
your complains tactfully.                 the first person to explain about the
                                          Lagunda holiday.
                                          Explain that Lagunda is a holiday
                                          resort renowned for its night-life; it
                                          could hardly be quiet.
                                          Explain that in the brochure it was
                                          explicitly stated that mostly local food
                                          would be served.
                                          Explain that you are not in the position
                                          to refund any money.


Now change roles if you have time.

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