Разговорный бизнес курс. Митрофанова И.В. - 25 стр.

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wrappings, because I saw that too.
JOHN: What did their boss say?
SHUTTLEWORTH: He told me that his men like using hooks because it makes
unloading much easier. They don't have to lift the stuff by hand. it's their fault an
right. I proved it!
JOHN: Well done! I hope that man Brown had the decency apologise.
SHUTTLEWORTH: Yes, he did.
JOHN: Well, now we've proved it wasn't I our mistake we'd better offer to respray
the desks.
SHUTTLEWORTH: I was just going to I suggest that, Mr. Martin. He's a good
customer of ours and... I rather think, there may be quite a big order on the way...
(John Martin is in the middle of a telephone call from Brudders field.)
JOHN MARTIN: ...I'm very sorry to hear this, Mr. Brown... Yes, of course...
Yes, if it's our fault we'll certainly put the matter right. Goodbye,
Sally! Get me the order number for twelve desks sent on Monday to the
Bruddersfield Building Society, will you, while I get through to Ted Holding.
We've got trouble.
TED FIELDING: Hello.
JOHN: Hello, Ted. John here.
SALLY: Here are the details, Mr. Martin.
JOHN: Thank you. Sally. Ted, can you check the Inspection records for an order for
twelve desks which were sent to Bruddersfield, ...the order number was 067/8-9053.
TED: Yes.
JOHN: Find out. If they were properly checked before despatch, assuming the
signature on the inspection sheet is legible. You might see if anyone knows how they
were packed. The customer's just made a strong complaint. He says the sides of
nearly every desk are badly scratched.
TED: I can't understand how that could have happened. Was our rep, called in to
supervise the assembly ?
JOHN: Apparently not. I'm just going to get through to him now. Anyway, let me
know fast, Ted, will you?
TED: I'll call you back.
JOHN: Sally, Bruddersfield's in Area 4,I think. Get me Shuttleworth!
SALLY: Mr. Shuttleworth, the rep? But it's 9.45. Surely he'll be on the road by now.
JOHN: Not if I know Shuttleworth. I'll bet he's still at home writing reports. (The
telephone rings.) All right, Sally, it's the internal phone. I'll take it. Hello. Ah, Ted.
TED: John, I've got the inspection record here. The twelve desks were checked by
Robinson and I've just had a word with him. He remembers the order and he says

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