Разговорный бизнес курс. Митрофанова И.В. - 28 стр.

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As you know, I have been thinking for some time that we ought to have an 0 & M.
and work study review. Mr. Scott has come along to tell us what his firm could do for
us if we decided to have a productivity study made in the company. Mr. Scott...
SCOTT: Good morning, gentlemen. I am sure I don't need to tell you what improved
productivity involves. It means, for a start, analysing jobs throughout a firm with a
view to reorganising them in order to decrease time and expenditure and increase
efficiency and production. We would propose starting work study in the factory in
conjunction with a scheme under which the employees could share some of the
benefits of improvement.
PETER WILES: May I ask a question?
SCOTT: Yes, do, by all means.
PETER: We all agree, of course. In maximising productivity, but when you study
and time a job isn't it normal to find an operator going as slow as he can so that you'll
allow him more time for the job?
SCOTT: Yes, that, of course, can happen. But our investigators are experienced.
We'd first do a sample study in a selected area of the works, and this would
demonstrate how we think productivity could be increased as a result of our proposed
activities.
PETER: Wen, that seems a fair answer. But I have another question. Don't you find
workers dislike your investigators telling them they aren't doing the job in the most
efficient way?
SCOTT: That is, of course, a big problem. But soluble, I think, if our survey is
conducted in conjunction with an incentive payments scheme. If operators know they
will be paid more as a result of increased productivity they will want to co-operate.
We would suggest, for example, putting everyone on group rates as a spur to
productivity.
GRANT: Good. Well now, Mr. Scott, I think you have covered some of the main
points Perhaps I could now ask you to tell us in detail how you would set about our
investigation? I understand you were looking round the works yesterday -
(After the meeting, John and Peter get together.)
JOHN: Well, I'm amazedt I really am. What on earth has happened to the old man?
You'd have thought he would be the last person to consider a thing like work study or
group bonus schemes. I gather there was a major battle years ago to get him to agree
to piece rates even in the few areas where they operate now.
PETER: Yes, he's suddenly decided to change with the times. I think our new
advertising manager may have had a hand in it! Joanna is always talking about things
like corporate planning, operational research, critical path analysis and so on.
JOHN:
That's just what this firm needs.
PETER: Yes, but you know, the story's not finished yet. I don't think H.G. has quite

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