Учебно-методическое пособие по развитию навыков профессионального общения. В двух частях. Ч.1: Management. Руденко Т.П - 16 стр.

     move into the executive – приходящие на руководящие посты                 in your list under number 1, 2, 3 (not to forget them). What items are
     train in manners – обучать хорошим манерам                                more important for you? Why?
     social graces – принятые в обществе правила поведения
     practicing poor etiquette – плохо владеть правилами этикета                       T E X T 2 (to train your brain)
     lose the competitive edge – уступать в сравнении с теми, кто
     cooperation of subordinates – отношения с подчиненными                           Some but not all of the lines in the following text contain one ex-
     pays both in intangible and tangible ways – окупается / компен-           tra word that should not be there. Read the text straight through to find
сируется зримо и незримо                                                       out what it's about. Underline the unnecessary words and tick (v) the
     disgruntled – раздражительный                                             lines that are correct. The exercise begins with two examples (O).
     to endure – терпеть
     unfailingly polite – безукоризненно вежливый                                      How to be a Good Manager
     plead – ссылаться на                                                              0 v A lot of research has been carried out into what makes a good
     face-to-face business meeting – очная деловая встреча                             0 manager. This research has covered over all types of working
     ramble – говорить много и не по делу
     leaving smb in the dark about – оставлять кого-либо в полном                      1. environments by including industry, retailing and government.
неведении                                                                              2. As the result has been that several characteristics have been
     to interject – вставить                                                           3. identified as are being typical of the very best managers. It
     talk over smb – “одолеть / победить”                                      seems
     transfer the call – переадресовать звонок                                         4. that good managers are quick to give the praise to employees
     to assert control – установить контроль                                   who
                                                                                       5. deserve it and also to pass it on when it comes from outside the
      BUSINESS ETIQUETTE                                                               6. company, from a customer, for example. Also a characteristic of
       1. Do you agree with the author’s statement concerning “manners                 7. good managers is that they treat every people fairly and do not
crisis” in today’s business world? Can you illustrate it with any example?     have
       2. Do you think the communication etiquette is really important                8. favourites. The researchers found that managers who they were
in business? Why? Why not?                                                            9. thought to be discriminating against some people and giving to
       3. In which ways can communication etiquette influence а сагеer               10. others special treatment could seriously reduce the efficiency of
of a business person?                                                                11. the work in force. It was also noticed that good managers
       4. Why are manners particularly important when speaking on the          moved
phone?                                                                               12. around a lot, for getting to know all the staff as well as people
       5. Which telephone tips can you enumerate?                                    13. outside the company, instead of always staying inside the of-
                                                                               fice.
      THE TASK FOR DISCUSSION                                                        14. However, this had to be done carefully because employees, al-
                                                                               though
      You are a busy person-you work hard to get education, you read                 15. they appreciate the manager taking up an interest in their work
much, you take part in social activity at the university, take part in sport         16. do not want him or her constantly be looking over their shoul-
events, meet your friends, and so on). Think, what items would you put         der.

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