Учебно-методическое пособие по развитию навыков профессионального общения. В двух частях. Ч.1: Management. Руденко Т.П - 14 стр.

      6. Have you ever avoided making decision or felt like avoiding          matters affecting the well-being of others, and also by attacks on my
one? Are there any decisions you would avoid now?                             department’s activities or on my own standards of performance.
      7. Are there any circumstances where it is better to stick to a bad            When I arrived home, my head was buzzing and I would wake up
decision, than to reverse it? Give an example.                                in the middle of the night thinking of new ideas or remembering things I
      8. What factors would contribute most to improved decision-             had forgotten to do. I had the choice then of lying awake the rest of the
making in your company?                                                       night and remembering whatever it was, or going to sleep again and
                                                                              forgetting the matter, although I had not really forgotten it. At least I did
      TEXT 2                                                                  not decide to hold a meeting about the situation.
                                                                                     2. Creating a List
      Read the story. Try to understand as much as possible. Pay at-                 I listed all the jobs that I had to do, all the work in my ‘in’ box,
tention to the following words.                                               and all the functions I had to supervise. I kept a diary, and a current file.
      on time                   to care about                                 To my current File I would add any correspondence, assessments, buy-
      happen                    complete = finish                             ing orders, and the like which I wanted to review at a future date; these
      facilities                to be concerned by                            items were brought into the list as they came up. Having made the first
      busy                                                                    rough list, I then sorted it into its order of importance and urgency. At
        Answer the questions:                                                 the end of each day, I used to go through the list and cross off what I
        1. What problems (difficulties) in his work as a manager did the      had done and also any items, which were no longer relevant. I would
author mention?                                                               add to the list any new jobs or problems that had arisen, and then I
        2. What did he do to overcome some of the difficulties?               would note which jobs I planned to the following day.
        3. Is there any item in his list that should be considered the most          So, in the morning, there was my list telling me what I had to do
important? Do you agree with the statement, if not why (explain your          that day. Obviously, unexpected matters arose (in an operational situa-
point of view)?                                                               tion one can almost budget for the unexpected), but by large I worked
        – Think about the importance (usefulness or uselessness) of the       through the list each day.
list of jobs to do.                                                                  3. Communications
        1. Personal organization                                                     One of the standing items on the list, apart from going through
        The need for personal organization                                    the diary and current file, was to see all my subordinates. I kept at hand
        When I had my first management job, I found it naturally very         a list of all subordinates, and made a point of seeing each one even if
exciting, very demanding. I would come in on time, or even early. To          only to say hello every day.
digress, a good manager should sometimes come on early and perhaps                   It could be, of course, that you are often away or that you have
stay late. All sorts of things happen outside normal working hours. For       too many staff people to see. Perhaps in the first case you should con-
example, people who get their work wrong or do not complete it during         sider whether you are away too much to do your job properly; in the
the day will stay behind or come back later to finish it off, (while others   second case, you may have many people directly under you and you
will use company facilities for private purposes). However, I would           should delegate some of the process to subordinates. Communications
come in on time or early and work like mad throughout the day, but by         is the name of this game: people require regular contact, in particular
the end I had never completed all that had to be done, and my head was        from their boss. They will often tell you things or, in talking with them,
full of everything that was happening. In particular, I was concerned by      you may be able to sense a problem that they would be reluctant to
                                                                              bring to your office.

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