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77
SUPPLEMENTARY ACTIVITY
(If you have any practice of working for any firm or compa-
ny – this task is for you.)
A New Era in Corporate Culture
For some companies, taking very good care of their employees is
good for the bottom line.
By Sue Mellen
In the corporate world of the 80's it was all pin-striped suits, but-
toned-down collars and shiny mahogany desks. But all too many busi-
nesses discovered all too quickly that the shine was just a thin patina.
All the polish in the world did nothing to save bottom lines that just got
duller and dingier all the time.
Fast forward to today.
“When you look at the 80s, you see that there was all this eco-
nomic excess. People were driven by monetary gain. Then, when we
went into the slump, people began to look at priorities, at what really
drives success. And do you know what? It's really personal satisfaction.
People who have happy and supportive lives – both at home and at work
are more productive. In the 80s everyone expected you to sacrifice your
personal life, your family for your work. Now it's frowned upon if you do
sacrifice a personal and family life,” comments Carol Vallone, president
and CEO of Universal Learning Technology (ULT) in Peabody.
The company, which builds Web-based and interactive training
and learning applications, is one of many in the area and industry work-
ing to build a culture that is fun, flexible and people-centered. For ex-
ample.
That ability to work as a team can be critical, she notes, when the
crunch is on~a nearly permanent condition in fast-growingtechnology
companies like ULT. Founded in 1996, the private, venture-backed
company counted five employees last fall. It now has 30 and Vallone
expects to hit the 100 mark in a few months. But rather than inducing
her to pull in the corporate reins, the growth-related pressure has
prompted her to insist that employees take time out every day to re-
charge. Of course, there is one hard and fast company rule.
78
“I always say, don't ever miss one of your kids' important events.
That's something you might really regret and that's sure to impact on
your work life. I'm verybigon parents being present for their children,”
she says.
And it is not just employees' children that fall under Vallone's
protective gaze. It's vital, she says, that spouses “understand and toler-
ate” the oft enormous demands of the super-charged marketplace. To-
ward that end, the company produces and distributes a family newsletter
to inform the folks at home about corporate goings-on.
“We ask a lot of our people and of their families. If we're asking
someone to get on a plane on a Sunday night, it really helps if a spouse
understands why,” she says. In keeping with Vallone's casual manage-
ment style, every day is casual dress day and the ULT space is designed
to allow room for individual expression.
“People in high tech often make use of their offices as inventive
environments, sometimes working 12 or 15 hours a day. At the height
of a project, they may be virtually living at work. So they need the free-
dom to set up their own environments. That can be hard for a designer
when you're sliooting for a clean, crisp look, but you have to build in
the room for that individuality,” comments Ed Halsted of the Halsted
Design Group in Manchester. Halsted created the design for the ULT
space.
Vallone says she likes to show her appreciation to employees
who are putting in these kinds of mind-numbing hours. Sometimes she
does that with traditional means; restaurant gift certificates, for exam-
ple. But then there's the non-traditional approach.
“We were at a conference and my sales manager had been going
non-stop. So I sent a massage therapist up to his room to help him re-
lax,” Vallone recalls.
At the Cambridge-based Web design firm TVisions, relaxation is
serious business; a component of corporate identity, really. Like ULT
the five-year-old firm – which started with two employees and now
houses 115-is growing exponentially.
“As engineers, we wanted to face the challenges of new tech-
nologies and to solve problems that might help a lot of people. As we've
grown, that attitude has remained part of us. We want to give people the
opportunity to work on interesting projects. And the extracurricular
SUPPLEMENTARY ACTIVITY “I always say, don't ever miss one of your kids' important events.
That's something you might really regret and that's sure to impact on
(If you have any practice of working for any firm or compa- your work life. I'm verybigon parents being present for their children,”
ny – this task is for you.) she says.
And it is not just employees' children that fall under Vallone's
A New Era in Corporate Culture protective gaze. It's vital, she says, that spouses “understand and toler-
For some companies, taking very good care of their employees is ate” the oft enormous demands of the super-charged marketplace. To-
good for the bottom line. ward that end, the company produces and distributes a family newsletter
to inform the folks at home about corporate goings-on.
By Sue Mellen “We ask a lot of our people and of their families. If we're asking
In the corporate world of the 80's it was all pin-striped suits, but- someone to get on a plane on a Sunday night, it really helps if a spouse
toned-down collars and shiny mahogany desks. But all too many busi- understands why,” she says. In keeping with Vallone's casual manage-
nesses discovered all too quickly that the shine was just a thin patina. ment style, every day is casual dress day and the ULT space is designed
All the polish in the world did nothing to save bottom lines that just got to allow room for individual expression.
duller and dingier all the time. “People in high tech often make use of their offices as inventive
Fast forward to today. environments, sometimes working 12 or 15 hours a day. At the height
“When you look at the 80s, you see that there was all this eco- of a project, they may be virtually living at work. So they need the free-
nomic excess. People were driven by monetary gain. Then, when we dom to set up their own environments. That can be hard for a designer
went into the slump, people began to look at priorities, at what really when you're sliooting for a clean, crisp look, but you have to build in
drives success. And do you know what? It's really personal satisfaction. the room for that individuality,” comments Ed Halsted of the Halsted
People who have happy and supportive lives – both at home and at work Design Group in Manchester. Halsted created the design for the ULT
are more productive. In the 80s everyone expected you to sacrifice your space.
personal life, your family for your work. Now it's frowned upon if you do Vallone says she likes to show her appreciation to employees
sacrifice a personal and family life,” comments Carol Vallone, president who are putting in these kinds of mind-numbing hours. Sometimes she
and CEO of Universal Learning Technology (ULT) in Peabody. does that with traditional means; restaurant gift certificates, for exam-
The company, which builds Web-based and interactive training ple. But then there's the non-traditional approach.
and learning applications, is one of many in the area and industry work- “We were at a conference and my sales manager had been going
ing to build a culture that is fun, flexible and people-centered. For ex- non-stop. So I sent a massage therapist up to his room to help him re-
ample. lax,” Vallone recalls.
That ability to work as a team can be critical, she notes, when the At the Cambridge-based Web design firm TVisions, relaxation is
crunch is on~a nearly permanent condition in fast-growingtechnology serious business; a component of corporate identity, really. Like ULT
companies like ULT. Founded in 1996, the private, venture-backed the five-year-old firm – which started with two employees and now
company counted five employees last fall. It now has 30 and Vallone houses 115-is growing exponentially.
expects to hit the 100 mark in a few months. But rather than inducing “As engineers, we wanted to face the challenges of new tech-
her to pull in the corporate reins, the growth-related pressure has nologies and to solve problems that might help a lot of people. As we've
prompted her to insist that employees take time out every day to re- grown, that attitude has remained part of us. We want to give people the
charge. Of course, there is one hard and fast company rule. opportunity to work on interesting projects. And the extracurricular
77 78
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