Деловое письмо на английском языке. Учебное пособие для студентов экономических и гуманитарных специальностей. Бидагаева Ц.Д. - 41 стр.

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4C. Letters that avoid giving a direct answer
This kind of letters usually offers an alternative. The
beginning of the letters is just the same as a negative reply, but
the end contains an alternative. See the following sample letters.
Sample 1
Acknowledgement
of the previous
contact
Refusal
An alternative is
suggested
Courteous ending
Dear Sirs,
Thank you for your enquiry of 21 March.
We regret to inform you that we do not
manufacture the requested item in the
required quantity.
We are forwarding a catalogue of the other
samples for you to determine whether they
meet your requirements. If our goods are
acceptable, we shall be able to produce
and deliver them in three months.
We look forward to your reply.
Yours faithfully
Sample 2
Dear Mr S. Bright,
Thank you for your letter of 10 May asking for hotel
accommodation on 20-30 May.
We regret to inform you that on account of a trade fair to be held
here till the end of May, there are no hotel rooms available.
However, we could look for another hotel. Please advise
immediately if you wish us to reserve alternative
accommodation.
We look forward to hearing from you soon.
Yours sincerely
Practice
Exercise 1. You have just received the following telex.
WE ORDER 300 CANNED CAVIAR AS PER
SPECIFICATION. DELIVERU – MAY. REGARDS.
P. DICKSON.
Unfortunately, you not able to deliver the required item
promptly. Suggest you deliver it in three lots of 100 cans each at
regular intervals within May – June. Write Mr P.Dickson a letter
offering the possible changes of the delivery dates.
Exercise 2. Finish the following letter and try to make the
refusal milder offering that you could send them a quotation for
ore containing 85 % of MnO² if such quality should be of
interest to your partners.
Dear Sirs,
Peroxide of Manganese Ore
We thank you for your enquiry dated the 5the January
concerning Peroxide of Manganese Ore .
We regret to inform you that at the present time we cannot offer
you any containing minimum 89 % of MnO² for prompt
shipment………………………………………………………
………………………………………………………………..
………………………………………………………………..
…………………..
Exercise 3. Write a letter-refusal to your partner, but avoid
giving a direct answer. The enquiry of the 2
nd
June concerns
Textiles for delivery in July. The problem is that your factory is
fully engaged with orders. That’s why you are unable to put
forward the order for these goods for delivery before October. 
    4C. Letters that avoid giving a direct answer                                                Practice

       This kind of letters usually offers an alternative. The       Exercise 1. You have just received the following telex.
beginning of the letters is just the same as a negative reply, but
the end contains an alternative. See the following sample letters.   WE ORDER 300 CANNED CAVIAR AS                                PER
                                                                     SPECIFICATION. DELIVERU – MAY. REGARDS.
Sample 1                                                             P. DICKSON.
                      Dear Sirs,
Acknowledgement       Thank you for your enquiry of 21 March.
of the previous                                                      Unfortunately, you not able to deliver the required item
contact                                                              promptly. Suggest you deliver it in three lots of 100 cans each at
Refusal               We regret to inform you that we do not         regular intervals within May – June. Write Mr P.Dickson a letter
                      manufacture the requested item in the          offering the possible changes of the delivery dates.
                      required quantity.
An alternative is     We are forwarding a catalogue of the other     Exercise 2. Finish the following letter and try to make the
suggested             samples for you to determine whether they      refusal milder offering that you could send them a quotation for
                      meet your requirements. If our goods are       ore containing 85 % of MnO² if such quality should be of
                      acceptable, we shall be able to produce        interest to your partners.
                      and deliver them in three months.              Dear Sirs,
Courteous ending      We look forward to your reply.                 Peroxide of Manganese Ore
                      Yours faithfully                               We thank you for your enquiry dated the 5the January
                                                                     concerning Peroxide of Manganese Ore .
Sample 2                                                             We regret to inform you that at the present time we cannot offer
Dear Mr S. Bright,                                                   you any containing minimum 89 % of MnO² for prompt
Thank you for your letter of 10 May asking for hotel                 shipment………………………………………………………
accommodation on 20-30 May.                                          ………………………………………………………………..
We regret to inform you that on account of a trade fair to be held   ………………………………………………………………..
here till the end of May, there are no hotel rooms available.        …………………..
However, we could look for another hotel. Please advise
immediately if you wish us to reserve alternative                    Exercise 3. Write a letter-refusal to your partner, but avoid
accommodation.                                                       giving a direct answer. The enquiry of the 2nd June concerns
We look forward to hearing from you soon.                            Textiles for delivery in July. The problem is that your factory is
Yours sincerely                                                      fully engaged with orders. That’s why you are unable to put
                                                                     forward the order for these goods for delivery before October.

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