Деловое письмо на английском языке. Учебное пособие для студентов экономических и гуманитарных специальностей. Бидагаева Ц.Д. - 43 стр.

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3. Give your point of view if you find it necessary.
4. Say what can be done in these circumstances – if you can
propose the right steps to be taken.
Every claim is unique and therefore it is difficult to recommend
a set of clichés appropriate in either case.
Study the following samples and note how the points of
the above plan are revealed in each letter.
Sample 1. A complaint of the damaged equipment
Reference
What is wrong
What can be
done
Dear Sir,
We refer to our Order No. 3342/09 for office
equipment which arrived here on 24 March
20..
On examining the consignment we found that
spare parts in case 145, 150 and 230 are badly
smashed and therefore cannot be used. We are
enclosing herewith a detailed report with
photographs.
We should be very much obliged if you would
send us replacements at your earliest
convenience.
We hope to hear from you soon.
Yours faithfully
Sample 2. A complaint about a delay in shipment
Dear Sir,
We refer to our Order No. 25/653 for Copper which should have
arrived here by 15 May 20… . As we need this consignment
urgently we should be obliged if you would expedite shipment
and advise us (by telex) when we may expect delivery.
Your earliest reply will be appreciated.
Yours faithfully
Sample 3. Complaining of an error
Dear Sir,
Thank you for your letter of 6 March 20… enclosing Invoice
No. 235675/754.
To our surprise we find that according to the above Invoice you
have charged higher prices than you specified in your offer.
Please advise us if there has been a change in your price lists.
Yours faithfully
In the following samples of letters rather a mild tone of the
letter-reminder is substituted by stronger tone, expressing the
recipient’s obligation with the order.
Sample 4.
Reference
What is
wrong
What can be
done
Dear Sirs,
With reference to our purchase order No. 33/53
of 2 July the goods should have been delivered
by 03 September at the latest.
Unfortunately, we have not as yet received the
shipment, nor have we received any notice of
shipment.
As we urgently require the goods, we request
immediate shipment.
Yours faithfully 
    3. Give your point of view if you find it necessary.           urgently we should be obliged if you would expedite shipment
    4. Say what can be done in these circumstances – if you can    and advise us (by telex) when we may expect delivery.
        propose the right steps to be taken.                       Your earliest reply will be appreciated.
Every claim is unique and therefore it is difficult to recommend   Yours faithfully
a set of clichés appropriate in either case.
        Study the following samples and note how the points of     Sample 3. Complaining of an error
the above plan are revealed in each letter.
                                                                   Dear Sir,
Sample 1. A complaint of the damaged equipment                     Thank you for your letter of 6 March 20… enclosing Invoice
                Dear Sir,                                          No. 235675/754.
                                                                   To our surprise we find that according to the above Invoice you
Reference        We refer to our Order No. 3342/09 for office      have charged higher prices than you specified in your offer.
                 equipment which arrived here on 24 March          Please advise us if there has been a change in your price lists.
                 20..                                              Yours faithfully

What is wrong    On examining the consignment we found that        In the following samples of letters rather a mild tone of the
                 spare parts in case 145, 150 and 230 are badly    letter-reminder is substituted by stronger tone, expressing the
                 smashed and therefore cannot be used. We are      recipient’s obligation with the order.
                 enclosing herewith a detailed report with
                 photographs.                                      Sample 4.
                                                                                   Dear Sirs,
What can be      We should be very much obliged if you would       Reference        With reference to our purchase order No. 33/53
done             send us replacements at your earliest                             of 2 July the goods should have been delivered
                 convenience.                                                      by 03 September at the latest.

                 We hope to hear from you soon.                    What is         Unfortunately, we have not as yet received the
                                                                   wrong           shipment, nor have we received any notice of
                 Yours faithfully                                                  shipment.
                                                                   What can be     As we urgently require the goods, we request
Sample 2. A complaint about a delay in shipment                    done            immediate shipment.
                                                                                   Yours faithfully
Dear Sir,
We refer to our Order No. 25/653 for Copper which should have
arrived here by 15 May 20… . As we need this consignment

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