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Sample 5.
Dear Sirs,
We refer to our purchase order No. 39/12 of 2 September and
would like to draw your attention to the fact that you are already
10 days behind with your delivery. As we need the goods
urgently, we will set 12 December as deadline for delivery. If
you do not deliver the goods by this time, we must cancel this
order.
Yours faithfully
Sample 6.
Dear Sir,
In our letter of 3 December we gave you a deadline for the
delivery of our order. Unfortunately you have not been able to
keep to this deadline.
Due to this excessive delay in delivery, we herewith notify you
of our cancellation of the contract.
Yours faithfully
Practice
Exercise 1. Read the following letters and identify the cause for
claim in each of them. Fill in the table given below.
Letter A
Dear Sirs,
According to our Contract No. 231-84 of 8 January 20 the
furniture was to be delivered by 22 March at the latest.
However, the goods ordered from you have not yet arrived.
Please ship our order as soon as possible.
Yours faithfully
Letter B
Dear Sirs,
We have received the first consignment of our order which
arrived here on 15 December. Upon examining the goods we
have found that one carton is completely wet. Because of this,
12 items were damaged and cannot be sold.
We are returning these items today, and request immediate
replacement of the damaged goods.
Yours faithfully
Letter C
Dear Sirs,
We have received your invoice No. 24-132 of 12 April for
which we thank you.
We wish to inform you that the above invoice contains two
errors in calculation. Please send us a corrected invoice as soon
as possible.
Yours faithfully
Letter No. Cause for Complaint
Exercise 2. Express your complaint in the formal letter style, as
in the model.
Model:
Your partner has not paid the
invoices. You ask him to do it
by the end of the month.
We would appreciate your
payment of outstanding
invoices by the end of the
month.
Sample 5. Letter B
Dear Sirs, Dear Sirs,
We refer to our purchase order No. 39/12 of 2 September and We have received the first consignment of our order which
would like to draw your attention to the fact that you are already arrived here on 15 December. Upon examining the goods we
10 days behind with your delivery. As we need the goods have found that one carton is completely wet. Because of this,
urgently, we will set 12 December as deadline for delivery. If 12 items were damaged and cannot be sold.
you do not deliver the goods by this time, we must cancel this We are returning these items today, and request immediate
order. replacement of the damaged goods.
Yours faithfully Yours faithfully
Sample 6. Letter C
Dear Sirs,
Dear Sir, We have received your invoice No. 24-132 of 12 April for
In our letter of 3 December we gave you a deadline for the which we thank you.
delivery of our order. Unfortunately you have not been able to We wish to inform you that the above invoice contains two
keep to this deadline. errors in calculation. Please send us a corrected invoice as soon
as possible.
Due to this excessive delay in delivery, we herewith notify you Yours faithfully
of our cancellation of the contract.
Yours faithfully Letter No. Cause for Complaint
Practice
Exercise 1. Read the following letters and identify the cause for
claim in each of them. Fill in the table given below. Exercise 2. Express your complaint in the formal letter style, as
in the model.
Letter A Model:
Dear Sirs, Your partner has not paid the We would appreciate your
According to our Contract No. 231-84 of 8 January 20 the invoices. You ask him to do it payment of outstanding
furniture was to be delivered by 22 March at the latest. by the end of the month. invoices by the end of the
However, the goods ordered from you have not yet arrived. month.
Please ship our order as soon as possible.
Yours faithfully
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