Учебно-методическое пособие по развитию навыков профессионального общения. В двух частях. Ч.1: Management. Руденко Т.П - 45 стр.

                                                     The end of the table           Questions you should be able to answer fluently at an inter-
                                                                            view:
      1                     2                             3                        1. Why is corporate culture important at your company? How
 Expressed    Managers care deeply           Managers care mainly           does it impact the company's success?
 Values       about customers, stock-        about themselves, their               2. Why are symbols important? What stories, heroes, slogans and
              holders, and employees.        immediate work group, or       ceremonies have symbolic value at your company?
              They also strongly value       some product (or technol-             3. Do the values of your company fit the needs of the external
              people and processes that      ogy) associated with that      environment and of the employees? Is the existing culture right for your
              can create useful change       work group. They value         company?
              (e.g. leadership initiatives   the orderly and risk-                 4. How are you trying to change the corporate culture in a posi-
              up and down the manage-        reducing management            tive direction?
              ment hierarchy)                process much more highly              5. Are there any culture clashes within your company right now?
                                             than leadership initiatives    How does the culture of your department / section / unit differ from the
                                                                            overall corporate culture?
      – How would you describe your firm? Give specific examples.                  6. Do your competitors have a similar corporate culture?
                                                                                   7. How would you describe the corporate culture of your PMTI
      Your Company Culture                                                  program?
      Answer yes or no. Provide a specific example for each answer.                8. What do you use to assess the corporate culture of other com-
                                                                            panies?
      Do people dress formally?                                                    9. How does your national culture influence the corporate cul-
      Does everyone have lunch in the same place?                           ture?
      Is there a high turnover of staff?
      Do people use first names?                                                    Focus: How would you rate your company's corporate cul-
      Are people consulted about policies affecting them?                   ture?
      Is there a good relationship with management?                               Rate each statement on a scale of 1 – 5.
      Do people socialize out of work?                                            1 = Strongly DISAGREE. 2 = Disagree. 3 = Neutral/Mixed. 4 =
      Are decisions made quickly?                                           = Agree. 5 = Strongly AGREE.
      Are people forward-looking?                                                 1. Virtually all managers and most employees can describe the
      Are people (employees) aware of the market for your product or        company's values, purpose and customer importance.                         _
service?                                                                          2. There is clarity among organization members about how their
      Is everyone involved in the quality process?                          jobs contribute to organizational goals.                                   _
      Do people work as a team?                                                   3. It is very seldom that a manager will act in a way contrary to
      Do people keep strict times?                                          the company's espoused values.
      Do people make jokes?                                                       4. Warmth and support of other employees is a valued norm,
      – In your opinion, do these things matter? Does the right combi-      even across departments.
nation make employees more productive and the company more suc-                   5. The company and its managers value what's best for the com-
cessful? Which and why?                                                     pany over the long term more than short-term results.
                                                                                  6. Leaders make it a point to develop and mentor others.

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